Guest communication
Routine pre-arrival, stay, and departure messages, plus clear escalation when an owner decision is needed.
Vacation rental operations, coordinated
Keep every stay moving—without managing every detail.
Host Harbor Operations coordinates guest communication, turnovers, supplies, and maintenance so owners can step out of the daily back-and-forth.
- One operations contact
- Clear owner updates
- Remote coordination
Turnover confirmedProperty ready for arrival
Maintenance scheduledOwner kept in the loop
Guest-ready stays
Reliable turnovers
Fewer owner interruptions
Clear follow-through
What we coordinate
The moving parts behind every stay.
We become the communication and coordination layer between you, your guests, and the local providers serving your property.
Turnover coordination
Cleaner scheduling, access details, checklist follow-up, and confirmation that the property is ready.
Maintenance coordination
Issue intake, provider outreach, appointment scheduling, progress follow-up, and completion confirmation.
Supply monitoring
Tracking reported supply levels and coordinating restocking with the owner, cleaner, or designated provider.
Calendar monitoring
Reviewing upcoming arrivals and departures so turnovers and property needs do not get missed.
Owner updates
Concise updates on exceptions, decisions, and completed work—without forwarding every conversation.
How it works
A calmer operating rhythm in three steps.
We document how your property runs, connect with the people already supporting it, and coordinate the repeatable work from one place.
Start the conversation-
1
Map the property
We gather access instructions, house rules, guest-message preferences, provider contacts, and turnover standards.
-
2
Connect the workflow
We coordinate with your cleaner and maintenance providers and build the checklists and escalation path.
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3
Run the routine
We monitor the calendar, coordinate recurring activity, follow up, and bring you in when a decision is required.
You stay in control
Your property. Your providers. One coordination partner.
Your cleaners, restocking support, and maintenance providers remain independent and are hired and paid directly by you. We coordinate their work, follow up, and keep you informed. If you need provider options, we can help identify candidates for your approval.
Straightforward pricing
Choose the level of coordination you need.
Plans are priced per property so support scales with your portfolio. Cleaning, supplies, repairs, parts, and other third-party charges are separate.
One-time onboarding
Property Setup
$250 / property
$500 minimum engagement
- Property operations profile
- Guest-message preferences
- Turnover checklist and workflow
- Provider contact map
- Owner escalation rules
Best starting point
Ongoing coordination
Core Operations
$299 / property / month
For a steady vacation-rental calendar
- Routine guest messaging
- Calendar and arrival monitoring
- Up to 6 turnover coordinations
- Up to 2 maintenance coordinations
- Supply monitoring and follow-up
- Owner exception updates
Higher activity
Full Operations
$449 / property / month
For busier calendars and added follow-through
- Everything in Core Operations
- Up to 10 turnover coordinations
- Up to 4 maintenance coordinations
- Expanded provider follow-up
- Backup cleaner sourcing support
- Priority owner updates
Need more? Additional turnovers are $25 each. Larger portfolios and unusually high-volume properties can be scoped separately.
A quick definition
What counts as a turnover?
A turnover is the complete reset between one guest checking out and the next guest checking in. Our role is to coordinate the work—not perform the cleaning.
Guest checks out→Cleaner resets→Supplies checked→Ready confirmed
Good questions
Know exactly what you are hiring.
Clear responsibilities make the operation work better for everyone.
Do you provide the cleaning or restocking team?
We coordinate your existing providers. If you need options, we can help identify candidates, but you approve, hire, and pay each provider directly.
What is included in a maintenance coordination?
One reported issue coordinated through provider outreach, scheduling, follow-up, and completion confirmation. Provider labor, parts, and materials are billed separately by the provider.
Is this traditional property management?
No. Host Harbor Operations provides remote operational coordination. We do not collect rent, negotiate leases, hold deposits, or represent owners in real estate transactions.
Can you work with the systems we already use?
Yes. During onboarding, we review your current booking calendar, messaging process, checklists, access instructions, and provider contacts so the workflow fits your property.
Do you work with single properties and portfolios?
Yes. The service is priced per property, and larger or higher-volume portfolios can be scoped to match their operating needs.
Ready for fewer moving parts?
Tell us about your properties.
Share a few details about your vacation rentals and the parts of daily operations you want off your plate.
Prefer email?
hello@hostharborops.com